Skip to main content

Customer Service Kiosks Provide New Services

By
Customer Service Kiosks Provide New Services
By Lulu Feliciano

A kiosk at the Powell Street Cable Car

A Customer Service Kiosk at Powell and Market

As the city gradually reopens for business, the SFMTA has moved many of our customer service functions on-line. To support our customers who may need in-person service, we are now using three Muni sales kiosks as alternate locations for services previously only available at the Customer Service Center at 11 South Van Ness.

Doing Business at our Reopened Customer Service Kiosks

The COVID-19 pandemic impacted our city and our agency in countless ways and has required us all to adapt quickly. As an immediate response to the March shelter-in-place public health order and to minimize the risk of exposure for our customers and employees, the SFMTA Customer Service Center located was temporarily closed.

Prior to the closure, the location served approximately 20,000 customers a month for citation payments, low-income fare and citation payment programs, Lifeline monthly pass sales, Clipper card issuance and transactions, and Residential Parking Permits. Over the last few months, we worked to modify program requirements and processes, allowing many functions to be moved online.

Our three currently open sales kiosks are located at Bay & Taylor streets, Powell & Market streets and Presidio Avenue & Geary Boulevard. They operate from 8:00 a.m. to 8:00 p.m., seven days a week except on holidays and during posted breaks.

Services provided at the kiosks:

  • Parking & Transit Citation Payments
  • Clipper sales/Youth & Senior Cards (not available at Bay & Taylor Streets)
  • Lifeline Monthly Pass sales

Redirecting services such as Lifeline sales and citation payments will eventually allow the Customer Service Center to reopen under a much more limited capacity by redirecting up to 75% of the prior transactions on-line and to these alternate sites to minimize risk for both customers and staff.

Citations and Late Penalties

In response to the health orders and shelter in place, we also temporarily suspended enforcing late penalties on citations. However, the SFMTA’s dire financial situation caused by the pandemic requires us to resume generating revenue. Revenue from citations and late penalties allows us to continue to provide critical transportation services for essential works and transit-dependent customers.

We are now resuming the enforcement of late penalties on parking and transit citations as follows: 

  • Deadline for submitting citation protests, payment and community service plans: September 1, 2020 
  • For parking or transit citations issued before July 21, 2020, full payment of outstanding amounts due, or protests, must be received on, or before, August 31, 2020.
  • Standard timelines apply to all citations issued after July 21, 2020.

Customers are encouraged to pay citations online at www.SFMTA.com/paycitation or visit an SFMTA service booth to pay citations. The SFMTA Customer Service Center remains closed.



Published August 05, 2020 at 12:15AM
https://ift.tt/30u08ye
Labels:

Comments

Post a Comment

Popular posts from this blog

News from the WHO: The ceasefire in Gaza brings hope, but immense challenges lie ahead to restore the health system

By
Published on January 19, 2025 View on website
Post a Comment
Read more

Have Feedback on the COVID-19 Muni Temporary Service Plan?

By
Have Feedback on the COVID-19 Muni Temporary Service Plan? By Shalon Rogers In March 2020, due to unprecedented constraints on resources brought on by the COVID-19 pandemic, the SFMTA had to make significant transit service reductions. As of January 2021, the agency has been able to restore service to a level where 91% of San Franciscans are within a quarter mile of a transit stop. This is reflected in the SFMTA’s current  COVID-19 Temporary Service Plan .   ' COVID-19 Temporary Service Plan Map The SFMTA is committed to ensuring that our programs and services are  compliant with Title VI of the Civil Rights Act of 1964  and therefore do not have a discriminatory impact based on race, color or national origin. As part of this work, we conducted a Title VI service equity analysis to evaluate the current COVID-19 Temporary Service Plan. The results of this analysis will be presented to the ...
Post a Comment
Read more

Slow Streets are Full Steam Ahead

By
Slow Streets are Full Steam Ahead By Last week, the San Francisco Board of Supervisors ruled against four California Environmental Quality Act (CEQA) appeals that have been delaying Slow Streets, temporary emergency transit-only lanes, bike lanes and emergency street closures. Within 12 hours of the Board’s decision, SFMTA crews were back out in full force to implement these critical initiatives that help keep San Francisco moving during the pandemic.  The Board of Supervisors ruled unanimously that these temporary projects are deemed critical to the city’s emergency response efforts, preventing a further delay.  Implementation of new Slow Streets was put on hold while we waited for the appeals hearings, giving crews the opportunity to focus on filling in the signage gaps and repairing existing ...
Post a Comment
Read more